Outstanding Customer Service Үйлчилгээний чанараа сайжруулах ур чадварууд
Build trust, stand out through how you serve customers, and raise their satisfaction
Call an advisor: +976 7000 0330Key program facts
- Next course
- Nov 19–20
- Price
- 450,000₮
- Total hours
- 8 hours
- Duration
- 1 day
- Format
- In person
- Language
- Mongolian
Next course
Nov 19, 2026 – Nov 20, 2026
Registration closes in 27 days
Cancel 7+ days before the start for a full refund, or 3–7 days before for a 70% refund. Tell us at least 1 day before the start and you can move once to the next course free of charge. Cancellation terms
Invoices can be issued in your company’s name. Details
Is it right for you?
A short program that builds the skills to create positive first impressions, manage expectations, handle complaints constructively and earn loyal customers.
- You're a sales consultant and want to make a positive impression on customers from the very first moment
- You work in customer service and want to handle the pressure of complaints and unmet expectations
- You sell by phone or deal with customers mainly over the phone
- You want to provide enhanced service, improve your business's reputation and earn loyal customers
What changes after the course
- 01
Service attitude
Assess and control your attitude, and use the four factors of customer service to build positive relationships.
- 02
Telephone skills
Communicate confidently by phone and gather information on calls to understand customer needs.
- 03
Managing expectations
Identify and manage customer expectations, and work to exceed them.
- 04
Resolving complaints
Distinguish the factual and emotional causes of a complaint, and resolve it promptly with a step-by-step method.
What the course covers
- 01
Attitudes for service
Assess your service attitude and set goals to improve it; build relationships using the four factors of customer service; principles for controlling your attitude; maintain friendly rapport.
- 02
Telephone skills
Communicate with confidence; apply fundamental human relations principles with difficult customers; gather information on inbound calls to understand needs; capture attention positively on outbound calls.
- 03
Managing customer expectations
Identify expectations; work to exceed expectations; use techniques for managing expectations.
- 04
Handling complaints and feedback
Address the emotional and factual factors behind complaints; techniques for reducing stress; a step-by-step resolution method; reduce the number and types of complaints.
Your trainer
What's included
- 8 hours of in-person practice (one session)
- Course materials
- Dale Carnegie graduation certificate
- One free transfer to a later date (conditions apply)
- Invoicing to your organization
Bring it to your organization
We can tailor this program to your organization's goals and run it in-house on your schedule.
Request a proposal